Go Beyond Business Phone Service

Unite delivers a robust unified communications experience with phone service, video conferencing, chat, business SMS, file management, and more.

With Unite, you get the essential tools you need to create a consistent communication experience

Business Phone

Highly reliable cloud-based
phone system with 90+
calling features, crystal clear
call quality and HD voice.

Video Conferencing

Securely meet face-to-face
with your employees and
customers from anywhere with
up to 3 video feeds

Team Chat

Bring your teams together
and quickly communicate
with coworkers from any
device

File Management

Share and collaborate on files
securely from any location
with real-time backup and
restore

The Benefits of Wherever, Whenever Communication

Increased Flexibility & Productivity

Unite enables workers to
collaborate from anywhere,
on any device.

High Reliability

Highly reliable cloud-based phone system with 90+ calling features, crystal clear call quality and HD voice.

Lower Costs

No phone system hardware to buy, install, manage, upgrade, or replace.

Simplified Scaling & Management

Unite scales according to the needs of any business

Business Contonuity

Unite keeps businesses
connected and running even
if the power goes out

Regardless of where employees are located,
Unite keeps teams connected and productive

Desktop App

The Unite Desktop App allows users to place calls,
chat, host or join a video conference, and share
files right from their Mac or PC.

Mobile Device

Seamlessly switch your workspace to any Apple or
Android smart device with the Unite Mobile App.

Desk Phone

Pre-configured phones connect to the feature-
rich Unite service wherever they’re plugged in.

Unite - Fully Integrated with Microsoft Teams

Powerful Phone System

Our advanced cloud-based phone system sits directly inside Teams with no extra license needed.

Single App Experience

Give users a single Teams app for all their communication and collaboration tools.

Advanced Features

Features like call queues, SMS, monitor, whisper, and barge optimize call handling directly inside Teams.

Additional Features Available with Unite

Archiving

Securely back up your organization's phone calls, meetings, chats and SMS conversations

Company Messaging

Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.

Toll-Free Calling

Save time and money with one consolidated bill, flat rate pricing, and shared minutes across users.

More responsive customer care with integrated Unite and Contact Center

Learn More About Contact Center Below

All-In-One Platform

One seamless cloud solution with a single use interface merging employee productivity with omnichannel customer engagement

A More Informed Organization

A singular platform helps businesses cut hold times, increase call effectiveness, and improve employees' ability to resolve issues quickly.

Contact Center for Wherever, Whenever Customer Engagement

With our Contact Center solution, you can differentiate from the competition where it matters most - the customer experience.

Being able to give your customers a seamless experience when they reach out to your business is a huge competitive advantage. With the right contact center software, you have the power to create efficient interactions, meaningful insights, productive teams, and an overall superior customer experience. All this adds up to a sustainable boost to your bottom line.

Businesses of all sizes, budgets, and industries can finally take advantage of the benefits of offering a superior customer experience. Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your
future.

The Benefits of Contact Center Software as a Service (CCaaS)

Customer-Centric Focus

Handle customer inquiries through their preferred channels (voice, email, or chat).

Smart Routing

Get customers to the right customer care professionals at the right time - every time.

Increased Interactivity

IVRs help customers self-serve, and integrations extend contact center capabilities.

In-Depth Insights

Real-time and historical data improves performance, now and into the future

Outstanding Outreach

Enhance audience engagement with multichannel outreach capabilities.

Technology that Lets Your Business Offer Superior CX - Right Now

Integrations Toolbox

Integrate with popular (or custom) productivity tools, with
support for leading CRM systems, plus a set of open APIs.

Unified Presence & Status

Let others see when users are handling customer calls. Let
frontline users see who’s available to chat, talk, and meet
while on calls.

AI-Powered Analysis

Search call recordings by sentiment and keywords to focus
supervisors on the conversations and topics that matter.

Optimized Workforce

Agents can work anywhere, meaning a greater talent pool.
You can recruit the very best agents – regardless of location

Greater Employee Productivity and Customer Experiences with integrated unite and Contact Center

All-In-One Platform
- One seamless cloud solution with a single user interface merging employee productivity with omnichannel customer engagement
Advanced Call Handling
- Access advanced call capabilities within Unite including Dialout, Callbacks, Relevant Caller information, and Call Classifications
Greater Flexibility
- Effortlessly give Unite users access to call queues without needing to onboard them to a different application

Preserve What Matters with Intermedia Archiving

Store, Search, and Retrieve Business Communications

Securely back up your organization’s phone calls, meetings, chats, and customer interactions so the information is easy to find whenever it's needed.

Businesses’ day-to-day communications are enriched with valuable knowledge, IP, and insights. Whether it’s interactions with your customers and prospects, dialogues between your company’s employees, or conversations with 3rd party stakeholders, they hold are substantial business value, and potentially business risks. Archiving allows organizations to better manage, analyse, and govern these interactions.

Archiving automatically collects and preserves electronic communications such as voice calls, chats, SMS, video meetings, and email from your end-user channels and stores these items in a separate, centralized location.

This provides continuous historical access to your communications with intuitive unified search, preview, playback, exporting, and reporting functionality across all channels in a single, secure, and encrypted platform. Data retention durations are configurable based on business needs.

The Benefits of Archiving for Every Business:
Find Information When You Need It

Automatically preserve, search and retrieve your critical business communications so you can easliy:

Address Disputes and Complaint

Enhance Frontline User Performance

Maintain Knowledge and Continuity

Lower the burden on your operations, compliance and legal teams by enabling fast, powerful search and retrieval:

Adhere To Compliance

Satisfy Legal Obligations

Get Data Intelligence and Insights

Automatically Capture and Archive All Your Communication Data:

Voice

Call logs, phone call recordings, voicemail recordings, voicemail transcriptions, associated meta-data

Chat

Team and customer chat messages, attachments, reactions/ 'likes', GIFs, images, emojis, etc.

SMS messages and images

Meetings

Meeting logs, recordings, public chat and note

Add Archiving to Unite and Contact Center

Get Archiving with Unite, our premier cloud communication solution for businesses of all sizes.

Get Archiving with Contact Center and enable your business to expertly manage customer interactions.